FAQs & ADDITIONAL INFORMATION

WHAT IS PSYCHOTHERAPY?

Psychotherapy is primarily a talk-based therapy and is intended to help people improve and maintain their mental health and well-being. Registered Psychotherapists work with individuals, couples and families in individual and group settings. Psychotherapy occurs when the Registered Psychotherapist (RP) and client enter into a psychotherapeutic relationship where both work together to bring about positive change in the client’s thinking, feeling, behaviour and social functioning. Individuals usually seek psychotherapy when they have thoughts, feelings, moods and behaviours that are adversely affecting their day-to-day lives, relationships and the ability to enjoy life. (CRPO, 2020)

HOW CAN WE MEET FOR APPOINTMENTS?

I know life can be hectic so I offer my clients the flexibility to meet in three ways: in-person, online or by phone.

DO I NEED A REFERRAL?

No - private individuals don't need a referral; you can contact me directly.

Active RCMP and CAF clients must obtain an internal referral prior to meeting with me in order to facilitate direct billing through Blue Cross. Veterans can contact me directly. Refugee claimants can also contact me directly but Government of Canada regulations state the need to obtain a referral for psychotherapy from a physician or Registered Nurse.

WILL I HAVE A SPECIALIZED TREATMENT PLAN?

Yes! We will explore your concerns and hopes for therapy, and I will create tailor-made therapy plan to meet your individual goals and needs.

WILL MY INSURANCE PAY?

My fees are covered by many extended health care benefit plans. It is clients' responsibility to check with their insurance providers for coverage for Registered Psychotherapists and to submit all receipts for reimbursement (note: late cancellation fees are usually not covered by insurance plans).

I provide direct billing for RCMP, Canadian Armed Forces, Veterans and IRCC clients.

WHAT HAPPENS IN THE FIRST APPOINTMENT?

The First Appointment is different from other appointments because we'll review the terms of therapy service together and then I'll ask you a series of questions to better understand your concerns, needs and goals for therapy. The first appointment lets me understand what you're looking for and assess whether/how I can support you. It also gives both the therapist and client an opportunity to see if they think this will be a good fit for working together.

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Cancellation Policy

All appointments that are cancelled for non-emergency situations within 48 hours of an appointment will be charged a late cancellation fee. By confirming an appointment, the client agrees to these terms and takes responsibility for payment each time a late cancellation fee applies. To avoid late cancellation fees, cancel appointments more than 2 days before the meeting. If you have an emergency situation and cannot attend an appointment, please contact your therapist as soon as possible.

Late Cancellation/Missed Appointment Fees are provided to clients initially in the Terms of Therapy Agreement and via email when service fees are updated. Please refer to the most recent list of service fees or contact Caroline at info@therapyhelp.ca for the most recent late cancellation/missed appointment fees.

Please note that late cancellation/missed appointment fees for IN-PERSON appointments are slightly higher than for online or telephone appointments.